Frequently asked questions

STL, 3MF, OBJ and STEP (.step or .stp). One quote can hold up to 50 parts, with each file up to 100 MB and 250 MB in total.

STL, OBJ and 3MF files don't reliably record their units, so the quote tool reads them as millimetres. If a part was drawn in inches it will look about 25 times too small. Change its scale in the quote tool before you submit. STEP files carry their real dimensions.

From the material your part uses and the machine time it takes, at the quality you pick. Change the scale or the quantity and the price updates as you go.

You get a reference number and a confirmation email. A person reviews every request and checks the parts before anything is printed, and we'll be in touch about the next steps.

No. The quote tool and the other tools on this site run in your browser. Your files only leave your computer when you submit a quote.

No, you can get a quote without one. With an account your quotes are listed under My quotes, including ones you sent before signing up with the same email, and you can keep project files and revision notes in one place.

Within the United States, for now. Most orders go by USPS Ground Advantage. We also ship with UPS and FedEx, so if you need one of those, say so in Project details when you send your quote.

It depends on the size of your order and where it's going. Shipping is included in the final price you see once your quote is reviewed, so you know the full cost before you pay.

Not yet. For now, every order ships.

It depends on the size of the order. Most orders take 2 to 7 days, and some are ready as soon as the next day.

Sometimes. It depends on what's already on the printers, so we can't promise it. Put your deadline in Project details when you send your quote, and we'll tell you if we can make it.

We print in PLA, PETG, ABS, ASA, PA (nylon), PA-CF (carbon-fiber nylon) and TPU. The quote tool shows the material for each quality option. For color, say what you'd like in Project details when you send your quote.

Nothing up front. Once your quote has been reviewed you'll see the final price, and you pay then.

No. A single part is fine.

We may be able to. Tell us what you need through the contact form and we'll let you know. If you have a file that needs fixing, you can also send it through the quote tool and describe the problem in Project details.

Get in touch through the contact form and we'll figure it out with you. We print the file you send, so we can't take responsibility for problems in the design itself. Check the size and details in the quote tool before you submit.